Category: Messages to the Community

Title: COVID-19 Update: Resources and On-Campus Operations

Date Published: March 16, 2020

Dear Colleague,

We would like to thank our community for the patience, flexibility and resourcefulness that has been displayed in response to the rapidly developing public health crisis. We realize that many of us are having to explore new ways of operating, communicating and connecting as we embrace telework continuity and social distancing mandates.

To support you in your work and health, we’d like to draw your attention to the following resources:

University Information Services 

Service Center: 1-855-687-4949, 7-4949 or help@georgetown.edu

Be sure to visit the UIS Work Wherever You Are webpage for important information on how to set up (and secure) your virtual office. You’ll also find a host of tools to help you communicate, collaborate, share/access files and work more efficiently. 

For Staff and AAPs: Department of Human Resources 

Service Center: (202) 687-2500, 7-2500 

Submit an HR Help Ticket:hr.georgetown.edu/tickets/

Please take a moment and review the following tip sheets for teleworkers and managers:

Zoom webinars will be offered this week to help answer any questions:

For Faculty: The Center for New Designs in Learning and Leadership (CNDLS)

Contact Information: (202) 687-0625, cndls@georgetown.edu

CNDLS has developed several documents that faculty might wish to share with students before the first day of classes. These include:

 Office of Faculty and Staff Benefits

Service Center: (202) 687-2500, 7-2500, benefitshelp@georgetown.edu

Benefits 1-1 Support: View and make an appointment for phone or Zoom

Upcoming Benefits, retirement and wellness online workshops: gubenefits.eventbrite.com

Health Plans and COVID-19 

The university has been in close contact with our medical plan insurers regarding the unfolding COVID-19 situation. All plans will cover eligible COVID-19 testing at zero cost to their members. As this is a rapidly changing situation, we suggest that you visit (and bookmark) your insurer’s coronavirus webpage for updates:

Telehealth and Virtual Visits – Register now!

Now is a great time to register for your health plan’s telehealth services or schedule a video visit. Click on your health insurer below for more information and instructions on how to sign up:

Other Resources and Updates

The stress of current events can take a deep toll on our mental health. Don’t forget that the Faculty and Staff Assistance Program remains open and available to help you by phone. Simply reach out to fsap@georgetown.edu or call (202) 687-2409 to schedule an appointment. 

All benefits-eligible faculty and staff have free access to Health Advocate. In addition to providing videos and other educational resources regarding COVID-19, they can provide assistance with making doctor’s visits, unraveling medical claim confusion and answering more complex medical and insurance questions (including Medicare). They can be reached by logging in to healthadvocate.com/georgetown or calling (866) 695-8622.

Yates Field House Update

Unfortunately, due to the rapid evolution surrounding the pandemic, Yates Field House closed its doors, beginning today, until further notice. Yates is currently working on various logistics as it pertains to the suspension of memberships and membership add-ons, and the collection of personal items from rental lockers. Faculty and staff members can find guidance and answers to frequently asked questions at recreation.georgetown.edu.

We hope these resources are helpful to you. Thank you for all you are doing during this challenging time.  

Sincerely, 

Geoff Chatas
Senior Vice President and Chief Operating Officer