Overview Anchor

Overview

This page has answers to frequently asked questions about university-wide policies and Main Campus operational updates. See links below for FAQs for other communities and campuses:

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Fall 2020 Anchor

Fall 2020

The University’s plan for Fall 2020 and associated FAQs can be found on the Fall 2020 website.

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University Operations and Facilities Anchor

University Operations and Facilities

Is Georgetown closing its campus?

No. The university moved face-to-face classes to a virtual learning environment for the remainder of the spring 2020 semester, starting on Monday, March 16, 2020. All Main Campus summer 2020 instruction has been moved to virtual delivery. The Law Center also moved online all of its summer classes for continuing J.D. and LL.M students.

In addition to the continuation of the virtual learning environment, all in-person summer programs scheduled to be held on the Main Campus, the School of Continuing Studies campus and Law Center campus through August 9, 2020 will need to be shifted to an online-only format or otherwise be canceled.

A small number of students whose personal or family situations make it impossible or impractical to return to their permanent addresses were approved to remain on campus through at least the end of the spring semester. Essential campus buildings, including some residence halls and some dining facilities, remain open and campus operations proceed. 

Will campus operations continue? Will university staff be on campus to help support those students who stay?

Vital campus services, including Georgetown University Police Department (GUPD), Student Affairs, Georgetown University Transportation Shuttles (GUTS), Facilities Management, and Residential Living staff remain physically on campus. Services on campus will post any change in hours. However, to promote social distancing, we have encouraged other employees who are able to perform their jobs remotely to telework.

The Student Health Center, Counseling and Psychiatric Services (CAPS) and the Georgetown University Library no longer offer physical access but will continue to offer virtual services to students. If you need an appointment or to speak with a nurse or provider, you can call the Student Health Center at 202-687-2200 or send a message through the MedStar portal. To reach CAPS, call 202-687-6985 and someone will respond to you promptly. For after-hours CAPS emergencies, call 833-960-3006. The Lauinger and Dahlgren Memorial libraries and the Bioethics, Blommer, Woodstock and School of Continuing Studies branch libraries will continue to offer a full set of online services and access to online collections.

Which buildings will require GoCard access?

All academic and administrative buildings have now been restricted to faculty and staff GOCard access only. Graduate and professional students will have access to buildings they need to enter with permission of the Office of the Provost or the Office of the Executive Vice President for Health Sciences via the Request to Access Research Sites form. If your GOCard is not working, please email gocard@georgetown.edu to arrange for a replacement. For emergency or after-hours access to a building, please call the Georgetown University Police Department at 202-687-4343 (24 hours a day, 7 days a week) for assistance.

Which buildings are closed to the Georgetown community?

The Leavey Center and the Healey Family Student Center are closed effective Friday, March 20. Yates Field House closed, effective March 16, until further notice. Payroll deductions for Main and Medical Campus faculty and staff for Yates have been suspended until further notice.

Are GUTS buses still running?

Service adjustments have been made to the Georgetown University Transportation Shuttle (GUTS). The Rosslyn and Dupont Routes maintain current rush-hour service, with service every 30 minutes from 10 a.m.-3 p.m. and 7-8:30 p.m. The Wisconsin Avenue Route continues to operate as scheduled. The Law Center and Arlington Loop Routes are no longer in operation.

What about on-campus religious services and Campus Ministry?

Chaplains and residential ministers are available remotely. Masses and religious services will be live-streamed as much as possible; information will be sent out through individual chaplaincy channels.

What is the status of HoyaKids?

HoyaKids and Georgetown Law Early Learning Center remain closed.

Are outside visitors allowed on campus?

Effective Sunday, March 15, residential students are NOT permitted to sign in short-term guests or host any overnight guests into any residential facilities. This policy will be in effect until further notice and applies to both daytime and overnight guests.

How can faculty and staff get mail?

All packages and mail addressed to academic or administrative buildings on Main Campus will be delivered directly to our Central Mail Services department in the Harris Building. Auxiliary Business Services has been in touch with individual departments that will retain on-campus delivery. If you are placing a new order, you should use the Whitehaven Street address.

You can pick up mail and packages from Mail Services in the Harris Building at our Central Mail Services department at Room B116, 3300 Whitehaven Street on Mondays, Wednesdays or Fridays from 8 a.m.-4 p.m. If you need to make special arrangements for pick-up or if you’re expecting an urgent package, please contact Carl Dyson or Gideon Pinckney or call 202-687-5245. When picking up mail and packages from the Harris Building, you may park in the circle in front of the building for up to 10 minutes. You will need your GOCard in order to access the building.

If a package is en route to a closed or GOCard access-only academic or administrative building, there will be signs on the door directing carriers to redeliver to the Harris Building. We cannot guarantee that carriers will read the signs and redeliver your package, so please use the tracking information and reach out to carriers directly if your package is en route and may be affected. The Research Building loading dock remains open Monday to Friday during the day to accept deliveries to Georgetown University Medical Center (GUMC) buildings.

Will faculty and staff still be charged for parking?

For on-campus parkers, we will no longer charge a parking fee through payroll deduction. This change will be in effect until further notice.

How is Georgetown University supporting its clinical partner, MedStar Georgetown University Hospital (MGUH)?

Georgetown University is providing parking spaces to MGUH employees, discounted hotel rooms at our Hotel and Conference Center and on-campus apartments in a vacant residence hall for residents and fellows who have challenging home accommodations and need to make alternative housing arrangements due to COVID-19. As always, we are and will continue to take all precautions to contain any exposure and ensure the safety of our students, faculty and staff.

Who can I contact for resources related to instructional continuity and technology?

You can contact the University Information Services Service Center and 1-855-687-4949, 202-687-4949 or help@georgetown.edu. Visit UIS Work Wherever You Are web page for important information on how to set up (and secure) your virtual office. You’ll also find a host of tools to help you communicate, collaborate, share/access files and work more efficiently related to Google Apps, Zoom and Help and Training.

Faculty can visit the instructional continuity website and Office of the Provost website for additional information and tips related to the transition to virtual learning.

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University Finances Anchor

University Finances

What is the financial impact of COVID-19 on Georgetown University?

As President DeGioia shared in his message on May 12, 2020, Georgetown University expects an operating loss of at least $50 million over the spring and summer terms of 2020, which includes immediate unbudgeted spending to support our community during the transition to a virtual learning and telework environment and lost revenue due to the COVID-19 global pandemic.

While we continue to review the financial requirements for the coming academic year,  we do not know at this time the impact of COVID-19 on the four key elements that determine our financial capacity: student enrollment, especially for international students; research funding; the performance of our endowment; and philanthropy.  We also expect to face new expenses associated with the combination of the pandemic and the global financial crisis that has followed.

How is the university addressing these impacts?

In a message from President DeGioia on April 7, 2020, the university announced a set of initial actions to mitigate against incurred and expected losses. We implemented a temporary hiring freeze, extended our travel moratorium, instituted a new process to review discretionary spending, and paused all salary increases through the end of the fiscal year, June 30, 2020.

In a message from President DeGioia on May 12, 2020, the university announced an additional set of actions to reduce expenses to our Fiscal Year 2021 (July 1, 2020, to June 30, 2021) budget with the goal of putting us in the strongest position to protect Georgetown’s academic and research mission and the livelihoods of all who work at Georgetown as we respond to the impact of COVID-19. These actions include a voluntary reduction of senior leaders’ salaries; continuing to pause salary increases for faculty and staff/AAP, including annual merit increases, and new hiring for staff/AAP; temporarily suspending the university’s retirement contributions; pausing non-essential capital projects; reducing spending on services, travel, and other non-personnel expenses; and implementing voluntary furlough and salary reduction programs.

Which senior leaders’ salaries were reduced?

More than 50 senior leaders, including the President, Executive Vice Presidents, and Vice Presidents, have taken voluntary salary reductions, totaling $2.4 million in savings.

As a Georgetown employee, where can I learn more about the voluntary furlough and salary reduction programs?

Please visit the COVID-19 Employment Actions webpage.

As a Georgetown employee, where can I learn more about the temporary suspension of the University’s retirement contributions?

Please visit the COVID-19 Employment Actions webpage.

What does this mean for capital projects? 

The university has paused all non-essential capital projects. Capital projects that address critical safety or systems issues, meet an urgent strategic need, or are largely supported by donor and/or sponsored funds will continue.

Can the university use endowment funds to offset losses this year?

Our endowment funds nine percent of university operations annually, and we will distribute as much as is prudent from the endowment to address the current need. The university’s use of the endowment is restricted to the specific purposes designated by donors, and guidelines are in place to ensure our long-term stability in order to provide a secure future for the University for generations to come. Although the growth of our endowment has been strong in recent years, the endowment has already seen a negative impact due to this global crisis. We are managing through an unpredictable financial environment, and it is highly likely that the endowment will be affected further. For these reasons, it would not be prudent – or even possible – for us to use a significant amount of our endowment funds for this purpose.

How is the university using CARES Act funding to assist in mitigating losses?

The university has received approximately $6.1 million from the federal government through the Coronavirus Aid, Relief, and Economic Security (CARES) Act. Georgetown will distribute 50%, about $3.055 million, in direct emergency grants to eligible students, with most of those grants going to undergraduate students with the highest financial need in light of disruptions to campus operations due to COVID-19. The amount Georgetown received is based on the number of students with high financial need and the University’s total student enrollment. For more information on Georgetown’s CARES Act funding, please visit this page.

How can I help community members affected by COVID-19?

There are two easy ways to make a gift to support the COVID-19 Response and Resilience Fund.

Make your gift through our secure online giving form. Use the “Other” designation text box at the bottom of the page to type “COVID-19 Response and Resilience Fund” in the space provided and your gift will be directed appropriately.

Make your gift by mailing a check to the address below and include “COVID-19 Response and Resilience Fund” in the Memo field of your check:

Georgetown University
Office of Gift Administration
Department 0734
Washington, DC 20073-0734

Please visit our How to Help page for more information about how to support members of the Georgetown community affected by COVID-19.

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Health and Preventive Actions Anchor

Health and Preventive Actions

Where can I find COVID-19 health information for Georgetown University community members?

The COVID-19 Health Information page provides more information about COVID-19 cases confirmed to Georgetown University, what to do if you are feeling sick and guidance for preventing community spread. The Mental Health and Telehealth Resources page provides information about well-being resources and virtual meetings that can connect you with mental health and telehealth professionals. Visit the CDC website for the most up-to-date COVID-19 information and federal guidance.

Am I required to wear a face covering while on campus?

Effective May 18, 2020, all employees, students and visitors (including children over the age of two) are required to wear a face covering when on campus at all times, except when alone in a private room with a closed door or in a private vehicle. This guidance also applies to all riders of university GUTS buses.

Georgetown’s COVID-19 Campus Face Covering Guidelines are implemented in accordance with the May 13, 2020, DC Mayor’s Extensions of Public Emergency and Public Health Emergency and Preparation for Washington, DC Reopening Order 2020-066. Any employee, student or visitor who fails to abide by these guidelines will be asked or directed to wear a face covering or leave the campus space. Employees and students who are directed to leave a campus space for failure to comply with these guidelines may be taken off duty and/or subject to disciplinary action.

If I cannot wear a face covering for reasons related to my inclusion in a protected category or a disability, can I request an accommodation?

Employees or students who live or work on campus and cannot wear a face covering for reasons related to their inclusion in a protected category may request an accommodation through the Office of Institutional Diversity, Equity and Affirmative Action (IDEAA). Students who wish to request a disability-related accommodation may do so by contacting the Academic Resource Center (for Main Campus and Medical Center students) or the Office of Disability Services (for Law Center students).

Am I required to wear a face covering while exercising?

Employees, students and visitors who engage in outdoor exercise in campus spaces are not required to wear face coverings while doing so, provided that they are in a space in which social distance can be maintained and that they practice appropriate social distancing (appropriate social distancing while exercising requires six feet of distance between individuals and non-interactive games and sports).

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Travel Anchor

Travel

Where can I find the latest travel guidance from the university?

Visit the “Coronavirus (COVID-19) University Travel Guidance” page.

What is the status of university-sponsored travel? 

The university has suspended ALL university-sponsored or related non-essential international travel for faculty, staff and students until further notice. The university has also suspended university-sponsored or related non-essential domestic air and Amtrak travel for faculty and staff until further notice. This suspension includes travel associated with one’s scholarly activities as a Georgetown employee and travel funded by a grant, foundation, company or other university. 

If a faculty or staff member believes there is a compelling university-related reason for international or domestic air travel, they should consult with the office of the Provost or campus executive vice president (for Medical and Law Centers), senior vice president and chief operating officer (for staff of University Services), or the vice president and chief of staff (for direct reports to the president) to request an exception allowing for such travel.

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Study Abroad

I was scheduled to study abroad in fall 2020. Are programs still going to continue?

On June 15, the university announced the extension of the moratorium on all university-sponsored student international travel through the upcoming semester, including the cancellation of fall 2020 study abroad and exchange programs. For those students with plans to participate in a university-sponsored or related international travel program or abroad program for the fall or full academic year, the relevant office or department will be in touch with you to provide additional information regarding next steps, including information for graduate or professional students regarding any relevant exception process. Limited exceptions to this moratorium may be considered for specific graduate and professional student travel, and must be approved by the appropriate executive vice president.

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For University Staff and AAPs Anchor

For University Staff and AAPs

This FAQ covers all staff and AAPs at Georgetown University, although there may be some variations in resources and support among the campuses. Please note below. 

What does the transition to remote instruction mean for me as a staff employee?

Beginning Monday, March 16, the university moved to an operating status of a telework flexible environment. The university will remain open. In support of this effort, we are encouraging telework for staff, AAPs and temporary employees where possible pursuant to the COVID-19 Telework Guidelines and Procedures.

How were employees eligible for telework identified? 

Senior leaders and Human Resources identified employees whose positions are eligible to telework. If an employee did not receive an email instructing them to telework, then they are expected to report to work on campus as usual. These guidelines and procedures will not apply to emergency employees who provide essential in-person services on campus. 

Where can I find more information and resources on working remotely?

University Information Services has created a new website with resources to help transition to a remote teaching and working environment. If you are designated to telework, but need additional technological resources (like access to a laptop or wifi) in order to do so, please secure your supervisor’s approval and proceed to fill out the relevant forms below:

UIS has also developed the following tip sheets for teleworkers and managers:

My role in facilities at the university necessitates me to be here during this time, how do I obtain proper personal protective equipment (PPE) for use in my workday?

Please reach out to your supervisor or the Office of Environmental Health & Safety if you have questions or concerns with regards to your access to PPE. All facilities employees are issued, and have available to them, proper PPE prescribed for their role.

What dining options are available to staff, AAPs and faculty required to work on campus?

Staff, AAPs and faculty required to work on campus will continue to receive complimentary lunch and dinner. Effective Monday, March 30, meals can be picked up at Harbin Hall each day 11 a.m.-1 p.m. and 4-6 p.m. Starting Monday, April 6, Epicurean grab and go retail service transitioned to Royal Jacket in the Leavey Center, 7 a.m.-8 p.m., seven days per week.

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Commencement Anchor

Commencement

When will in-person Commencement ceremonies occur?

Based on federal and state guidance, we have made the determination that it will be necessary to postpone in-person Commencement activities to a time in which we can safely convene as a community. We are committed to holding Commencement ceremonies and will ensure that our students and families have as much time to prepare as possible. Given the nature of graduating medical students’ roles and responsibilities over the coming year, the School of Medicine will hold a virtual Commencement ceremony on May 17 instead of a future in-person ceremony.

Will there be virtual celebrations for the Class of 2020?

On Saturday, May 16 at 1 p.m. EDT, the university community will convene virtually to recognize the Class of 2020. The 2020 Conferral of Degrees in Course can be viewed on the Georgetown University Facebook page and will feature the awarding of degrees, reflections for the Class of 2020 from alumni and from President DeGioia, as well as several university traditions including the reading of the university charter and the singing of the Alma Mater. Degrees in course will be conferred on Class of 2020 degree candidates from Georgetown College, Graduate School of Arts and Sciences, Georgetown Law, School of Nursing and Health Studies, Walsh School of Foreign Service, Georgetown University in Qatar, McDonough School of Business, School of Continuing Studies and McCourt School of Public Policy. Candidates will be presented by executive vice presidents as groups rather than by individual name at this virtual ceremony.

The School of Medicine will host a Commencement Ceremony, virtually, on Sunday, May 17 at 11 a.m.

Details about these events (as well as some additional gatherings) are available on the Commencement website. We also invite you to visit a new website dedicated to the Class of 2020.

How will students receive their diplomas?

Georgetown diplomas will be mailed from Jostens to the permanent address currently on file in MyAccess. Students can update their permanent address up until Monday, May 18, 2020.

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For Students Anchor

For Students

The sections below provide additional information for undergraduate students.

See links below for FAQs for other student communities and campuses:

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Student Class Instruction Anchor

Student Class Instruction

Georgetown Law Students will receive separate guidance from Georgetown Law Center.

What measures have been implemented to assist undergraduate students during spring 2020 remote learning? 

Given the circumstances for undergraduates moving off-campus, we have implemented a set of new measures designed to increase flexibility for students and support the learning environment, as classes resume March 16. All undergraduate students at Georgetown may choose to take their courses pass/fail this semester, a choice they are free to make through Tuesday, April 28, the last day of classes. The traditional Satisfactory/Unsatisfactory has been replaced for spring 2020 with Satisfactory (S); Credit (CR); or No-credit(NC): (S = grades A through C; CR = C-, D+, D; NC = F). The withdrawal date for each course has also been extended to the last day of classes. Withdrawals will, as usual, require approval by the deans. Undergraduate students can refer to these answers to frequently asked questions about taking classes pass/fail and withdrawing from classes or contact their academic dean for more information.

All undergraduate faculty have been given the following guidance:

  • to grant absences to students missing classes because of any issues related to the transition of housing or to a virtual learning environment over the days before March 30;
  • to maximize flexibility for students to participate in learning activities, recognizing connectivity issues, time zone differences and other challenges;
  • to use class meetings to engage students on how best to adapt to the online environment;
  • to seek feedback from students on how best to serve their needs in the new environment; and
  • to postpone any evaluations (tests, assessments, papers) scheduled for the week of March 16-20.

What is the status of summer 2020 courses?

At the end of March, we announced that all Main Campus Summer 2020 instruction would be moved to virtual delivery. The Law Center also moved online all of its summer classes for continuing J.D. and LL.M students.

If I do not have my textbooks, how can I access some of my course materials virtually?

Barnes & Noble and VitalSource is offering free access to up to seven ebooks via VitalSource Bookshelf through May 25, 2020. To get started, students will need to log in, create a Bookshelf account or change the email address associated their current Bookshelf account to their Georgetown-provided email address. Once the free access period ends, students will maintain access to their Bookshelf account, but ebooks provided during the free access period will no longer appear.

I have books that I rented and need to return to the bookstore.

Students will be able to mail rented textbooks back to Barnes & Noble at no cost. Any student who rented books will receive a communication directly from B&N. Students can print shipping labels for returns by visiting the bookstore’s website. Students will need their order numbers in order to print the labels, which can be found in the confirmation email from the original online order. If the textbook was rented in the store, the order number will be available in any of your rental reminder emails. 

Books must be postmarked by the due date. The charge date for any unreturned textbooks has been extended one week, to May 21.

What if I don’t have a computer or access to the internet from home?

Almost all of the tools we’re encouraging faculty to use for instructional continuity, including Canvas and Zoom, can be accessed from a mobile phone using a mobile data plan. If you do not have the ability to access the tools required by your professor, please contact help@georgetown.edu.

I am a student with accommodations. What should I do regarding remote instruction?

We are working with the Academic Resource Center (ARC) on instructions for faculty support for students with particular needs. ARC is standing by to provide support for students with accommodations and will work with CNDLS to help faculty members implement appropriate solutions.

I’m an international student and therefore restricted from taking online courses. How does this affect me?

The U.S. government has provided the university with the flexibility to adapt instruction during this public health emergency. Students’ participation in online instruction is permitted under specific circumstances and international students should follow the direction of their faculty members in consultation with the Office of Global Services. 

It is essential that students continue participating in classes via the online delivery method offered by the instructor. The Student and Exchange Visitor Program (SEVP) within the Department of Homeland Security has granted the university flexibility to change the mode of instructional delivery for students in F-1 and J-1 status for a temporary period. 

The Office of Global Services is the best resource for you. Please speak with an international student advisor with any questions you have about your status. IS advisors may be reached via the Office of Global Services portal.

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Student Storage Anchor

Student Storage

Where are my belongings stored if I was unable to return to campus to move out, and when will they be available?

The university is working with a moving and storage partner, Hilldrup, to pack and store your belongings until August move-in (August 21). Be assured we will not dispose of your personal belongings.

If you have questions about student storage, visit the Residential Living storage FAQ page or contact 2020-Student-Storage@georgetown.edu. We appreciate your patience while we work to respond to all inquiries.

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Student Mail and Package Delivery Anchor

Student Mail and Package Delivery

I have been approved to live on campus. How should I receive packages and letter mail going forward?

The Kennedy RHO is open Monday-Friday 1-5 p.m. and Saturday-Sunday 12-6 p.m. When packages have been received by the RHO and are ready for pick-up, you will receive an email from the RHO directly. We will make best efforts to redirect your letter mail to your on-campus address.

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Student Dining Anchor

Student Dining

What dining options are available on campus?

Take-out and grab-n-go food and beverage options are available at Royal Jacket in the Leavey Center from 7 a.m.-6 p.m. on weekdays and 8 a.m-6 p.m. on weekends.  Menus and hours are subject to change at any time as the situation evolves. Visit the Hoya Hospitality website for the most up-to-date information.

The Hoya Hub is also open and available in McShain Lounge.

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Student Employment Anchor

Student Employment

I am a student employee working for the Main Campus, Medical Center or University Services on the Main Campus. What does this change to the university’s operations mean for my employment? 

Our student workers are critical to the university’s operations. While the operating status has changed, the university is committed to providing students with opportunities to continue their work. We will work with your managers to ensure you will be paid the wages you expected to be paid for the rest of the spring semester. 

Student employees who have not heard from their supervisor, or have questions about student employment, should contact the Student Employment Office at finseo@georgetown.edu

For questions regarding student employment at the Law Center, please visit Georgetown Law COVID-19 FAQ or contact Law Center employment services at lawhr@georgetown.edu.

How should student employees record their time in GMS?

Student workers who are able to work remotely should continue to submit hours in GMS as the student normally would if working on campus.

For student workers with jobs that do not allow for telework, a new time entry code called “Scheduled/Non-Worked Hours” has been created in GMS. Each day, simply enter the total number of scheduled, non-worked hours that were mutually agreed upon between you and your manager when you originally accepted the position. If you have more than one job, be sure to choose the correct job in the “position” drop down.

Student workers who are working a portion, but not all of their scheduled hours remotely, should enter the actual hours worked as “Work Hours” and the remaining scheduled but not worked hours originally agreed upon between the employee and manager as “Scheduled/Non-Worked Hours.” For example, if a student normally works 10 hours a week, and the student and manager agreed on performing work remotely that will take at least eight hours a week, the student should enter eight “Work Hours” for the actual hours worked and the remaining two hours as “Scheduled/Non-Worked Hours.”

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Student Finances and Refunds Anchor

Student Finances and Refunds

What funding resources are available to students experiencing financial hardship during this time?

Georgetown’s COVID-19 Crisis Response Fund provides one-time, short-term relief for students who are experiencing immediate financial hardship. All current undergraduate and graduate students in degree programs on the Main Campus, School of Continuing Studies and Georgetown University Medical Center (School of Medicine, Biomedical Graduate Education and School of Nursing and Health Studies) are eligible to apply. As we process funding, we have temporarily paused applications to the COVID-19 Crisis Response Fund. We will re-open the application later this summer.

The Law Center has its own separate fund, and law students can apply for support through the Georgetown Law Student Emergency Fund.

With funding provided through the Coronavirus Aid, Relief, and Economic Security (CARES) Act, Georgetown will provide approximately $3.055 million in direct emergency grants to eligible students with the highest financial need. Additional information about CARES Act grants is available via a set of frequently asked questions on the Revenue and Receivables website.

How does the university allocate grants from the COVID-19 Crisis Response Fund?

The university allocates grants to students based on information provided in their COVID-19 Crisis Response Fund application and information previously provided to the Office of Student Financial Services. At this time we did not disburse COVID-19 Crisis Response Fund grants to students who previously received grants funded by the CARES Act or other grants funded by the university (i.e., MSB Success Fund, GSP Necessity Fund, etc). Our priority is to ensure that students with the highest financial need, who need help during this time, are able to receive some amount of financial assistance. As we process funding, we have temporarily paused applications to the COVID-19 Crisis Response Fund. We will re-open the application later this summer.

What is the status of refunds for on-campus meal plans?

If you were on a weekly or all-access plan, the amount of your meal plan credit is 45% of your Spring 2020 semester meal charges. Forty-five percent (45%) represents the portion of the semester from March 16 to the end of the semester. If you were on a block plan, the amount of your credit was determined by the number of unused meals on your plan as of March 16, 2020. Meal credits were posted without adjustments to aid.

For the vast majority of students, the meal credit (as well as the Flex Dollar credit) was already automatically paid out. Students to whom the meal credit was automatically paid were sent an email on March 24 requesting that they update their direct deposit profile via Student Account Services and/or update their permanent address via MyAccess. Revenue and Receivables then began processing payments on March 26.

What is the status of refunds for on-campus housing?

If you were living in university-provided housing, the amount of your housing credit is 45%, which represents the portion of the semester from March 16 to the end of the semester.

Refunds amount varied by student. If you received a scholarship from Georgetown for the Spring 2020 term, the amount of your original scholarship has been reviewed and where necessary adjustments have been made to reflect a reduced housing charge and your individual circumstances. If your financial aid package included only loans and/or work-study it was not adjusted. To determine whether a scholarship adjustment was necessary, Georgetown calculated for each individual student the percentage of the original cost of attendance that was covered by a Georgetown scholarship (as opposed to the “out of pocket” student/family contribution). Any credits resulting from the housing refunds were adjusted by reversing the appropriate percentage of each student’s original Georgetown scholarship.

Will students be charged any fees on their account during the duration of the semester?

As of March 30, 2020, students enrolled in the Spring 2020 semester will not be subject to service charges, interest or other penalties normally applicable, until further notice. This includes the placement of financial holds that would normally have been placed in advance of Fall 2020 registration. All students otherwise eligible to register for Fall 2020 will be able to, regardless of their student account balance.

Revenue and Receivables will continue to issue billing statements on a monthly basis. By suspending collection activities, Georgetown is not forgiving unpaid charges. We encourage students able to make payments or other payment arrangements to do so.

More information on refunds and credits can be found on the Revenue and Receivables website.

For billing questions, including how to obtain a refund of any resulting credit on your account, email studentaccounts@georgetown.edu or call 202-687-7100. For questions about impacts on scholarships and financial aid email 2020-Housing-Refund@georgetown.edu.

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