Category: Messages to the Community

Title: Canvas Outage

Dear Members of the Georgetown University Community,

We are writing to inform you that Instructure, the vendor providing our Canvas learning management system, has experienced a third-party security breach. This vendor-based incident is impacting educational institutions globally.

In light of this security breach, Canvas is currently not available to the Georgetown community. For community members’ safety and security, the login button has been removed from our Canvas site. Please do not attempt to log into Canvas until an all-clear HOYAlert is sent.

We ask that faculty be flexible where possible with final exam, project and paper deadlines. Students, please email your instructor directly if you have time-sensitive questions.

Continue to be alert to unsolicited emails or messages appearing to come from Canvas, particularly any requesting login credentials or personal information. Report anything suspicious to help@georgetown.edu.

We recognize that this is distressing, especially as this is occurring while many students and faculty are navigating exams and the end of the semester. Community members can visit Every Hoya Cares to connect with resources to support their mental and emotional well-being.

We will provide further updates as more actionable information becomes available to us from Instructure on the University Information Services website. Faculty can also find more information regarding ways to get in touch with students, outside of the Canvas system, on this site.

Sincerely,

Doug Little
Chief Information Officer

Norman J. Beauchamp Jr.
Executive Vice President for Health Sciences

Soyica Diggs Colbert
Interim Provost

Joshua C. Teitelbaum
Interim Dean and Executive Vice President, Law Center