Category: Messages to the Community

Title: New Free Telemental Health Resource for Students

Date Published: January 19, 2021

Dear Students,

Living through a global pandemic is challenging for all of us, and we recognize the extra pressures you face while balancing your academic coursework and co-curricular obligations. In accordance with our commitment to cura personalis – a profound care and responsibility for one another to ensure that each member of our community is flourishing – we are pleased to launch a new, free resource to support the emotional wellness of all degree-seeking undergraduate and graduate students. HoyaWell will provide access to 24/7/365 telemental health services from anywhere in the United States at no cost to students.HoyaWell powered by TimelyMD

HoyaWell is a partnership with TimelyMD, a student-first telehealth provider, so counselors and psychiatrists are specialized in serving college and university students. Its services supplement mental health, wellness and health care resources offered by the University, including Counseling and Psychiatric Service (CAPS), Georgetown’s primary emotional and mental health service.

HoyaWell lets you talk to a mental health professional from your smartphone or any web-enabled device through a video or voice visit. There are three available services:

  • TalkNow: 24/7, on-demand access to mental health support to talk about anything at any time through phone or video messaging
  • Scheduled Counseling: scheduled options to meet with a licensed counselor
  • Psychiatry: scheduled options to meet with a licensed psychiatrist, available through CAPS referral

These services can help if you want to talk to someone when you are feeling down or if you want to check in more regularly to help promote your emotional wellness. No issue is too big or too small.

To talk to someone today, you can go to the HoyaWell website to register with your Georgetown email address. If you have questions about HoyaWell, please refer to these answers to frequently asked questions or contact TimelyMD Customer Support at 833-484-6359 or

CAPS continues to offer ongoing telehealth services to students located in DC, Maryland and Virginia, as well as other states where CAPS clinicians’ licenses are valid. 

To make a free appointment at CAPS, including at one of its embedded and satellite offices, call 202-687-6985 during business hours (Monday-Friday, 9 a.m.-5 p.m.). For mental health emergencies after hours, call 202-687-6985, through which a menu of options can direct you to our emergency consultation line.

During a time when many of us are feeling isolated and burnt out, we hope HoyaWell and Georgetown’s other specialized campus resources and wellness resources will help you feel more supported, affirmed and connected to the Georgetown community.


Todd A. Olson, Ph.D.

Vice President for Student Affairs