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Administrators Offer Sessions for Students to Voice Concerns

Dining Services Photo

Students will get face-to-face time with university officials to ask questions about campus services.

October 12, 2011 – Georgetown students will be able to directly ask questions today of administrators in charge of such areas as housing, dining and technological needs.

The university’s first Hoya Roundtable takes place today at 5 p.m.

Administrators from those areas as well as from the university safety office will be among those introducing themselves and answering questions about student concerns.

Active Role

“We’re trying a more personalized approach to learning what the students need and how we can improve our services for them,” says Christopher Augostini, senior vice president and chief operating officer. “This also is an opportunity for students to come to us with their ideas so we can take an active role by working with them toward a solution.”

Augostini, who became chief operating officer this past summer, manages many of the offices participating in the roundtable discussions. He says fulfilling the university’s mission to educate requires both a team of people inside the classroom as well as those outside the classroom who support student life.

“This will be the first of many Hoya Roundtables where we hear directly from students,” he says.   

Michael Meaney (SFS’12), president of the Georgetown University Student Association, says the roundtables are a great way to address perennial student concerns.

“The real effectiveness of this effort will come if and when the roundtables lead to real action,” he says.

Tracking Progress

Augostini’s office invited students and asked them to submit questions if they are unable to attend. At least three-dozen questions had been submitted prior to the event as of this morning.

The questions run the gamut – from why there was a 25-cent increase in laundry machine fees to questions about Wi-Fi access on Healy and Copley lawns.

“Some questions will be easier than others to answer,” Augostini says. “Others will require follow up on our part, but at least we will know what the issues are, and we can track our progress.”

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